Refund policy

Last Updated: May 27, 2026

Floral Arrangements

Due to the bespoke and perishable nature of our flowers, all sales of floral arrangements are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Non-Floral Products (e.g., candles, home decor)

Return window: Within 14 days of delivery.
Condition: Unused, unopened, and in original packaging.
Restocking fee: 15% will be deducted from your refund.
Shipping costs: Original shipping is non-refundable; return shipping is your responsibility.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery at ppeqalco@hotmail.com with photos and your order number. We will offer a replacement if approved.