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Bloom & Ember

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Frequently asked questions

Find answers about our arrangements, candles, gifts, shipping, and care.

How long do your floral arrangements last?

Our Eternity® arrangements are designed to last up to a year or more with proper care. They require no water and no maintenance.

Do I need to water the flowers?

No. Never water the arrangements. Water will damage the flowers.

How should I care for my arrangement?

Keep it at room temperature, away from direct sunlight. Dust lightly with a duster if needed. Do not place anything into the flowers, and do not remove them from the box or vase. Avoid contact with light-colored fabrics, as staining may occur.

Are the arrangements handmade? Will mine look exactly like the photo?

Yes, all arrangements are uniquely handmade by our in-house designers. Because of this, slight variations in color, shape, and placement will occur. Each piece is one of a kind.

What are your candles made of?

Our candles are hand-poured in the USA using a non-toxic coconut-soy-paraffin blend. They burn cleanly with minimal smoke and soot. Fragrances are developed with a renowned fragrance house in Grasse, France.

How long do the candles burn?

Burn time depends on size:

Votive (2.4 oz): 20–25 hours

Large Candle (7 oz): 80–85 hours

Can I customize the Mini Fleur Frame?

Yes. The Mini Fleur Frame holds a 2" x 3" photo and can be customized with your own image. You can crop, rotate, and fine-tune your photo after uploading.

What photo file types and sizes are accepted for the frame?

We accept JPEG/JPG files between 200KB and 7MB. For best results, use a minimum resolution of 1024 x 768 pixels.

Are the Floral Wine Glasses dishwasher safe?

No. They are hand-sculpted glass and should be hand-washed only.

Do you offer gift messages?

Yes. You can add a gift message at checkout. We do not include prices on packing slips.

When will my order ship?

Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days within the U.S. Some items may have restricted shipping due to their delicate nature.

What is your return policy?

We accept returns within 30 days on unused, non-customized items in original packaging. Custom and personalized items, such as the Fleur Frame, are final sale and cannot be returned. Contact us at [support email] before returning.

Can I cancel or change my order?

Contact us as soon as possible. We can only cancel or change orders before they ship. Once shipped, our standard return policy applies.

What payment methods do you accept?

We accept major credit cards, debit cards, Apple Pay, Google Pay, and PayPal via Shopify Payments.

Do you ship internationally?

Currently, we ship within the United States only. Some items are not available for all shipping methods or locations.

How do I contact customer support?

Email us at [support email]. For order questions, please include your order number.

Our story

About us

Bloom & Ember was born from a simple belief: the moments that matter deserve more than ordinary gifts.

We started small — packing orders by hand, working late, learning as we went. No big warehouse, no outside investors. Just a scrappy team obsessed with one idea: create lasting beauty that people actually keep.

Our name says it all. Bloom is for the flowers that never fade — our Eternity® roses, hand-picked and arranged to last a year or more, no water, no maintenance. Ember is for the warmth that stays after the flame goes out — our hand-poured candles, made in California and New York with a clean coconut-soy blend and fragrances developed in Grasse, France.

From our Classic Bundle and Delft Jardin Bleu gift sets to our Mini Fleur Frame, Floral Wine Glasses, and seasonal candles like Bois D’Hiver and Flower Shop Votive, every piece is designed for real life — birthdays, anniversaries, housewarmings, new babies, and quiet Tuesdays that deserve something beautiful.

We’re not a big-box brand. We’re an American small business: hand-made, hand-packed, and built on the belief that a gift should feel personal, not mass-produced. Every arrangement is unique. Every candle is poured with care. Every order still gets checked by a real person.

From our garage to your doorstep, thank you for letting us be part of your moments.

Bloom every day. Keep the ember burning.

— The Bloom & Ember Team

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Products

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